Refund Policy

15 Days Guarantee

Thank you for shopping on Nanaful.com.

Online purchase made through Nanaful.com can be returned within 15 days from the delivered date.

Return shipping fees are at the customer's own expense.

All return items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.

We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel is not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded. We do not offer Freight To Collect (FTC) service for the packages returned. Return shipping costs for the returned packages is non-refundable.

 

Return Process:

Step 1: Please email our customer service representatives at service@Nanaful.com to request the return.

Step 2: After receiving your email with return request, our customer service representatives will send the return instructions back to you via email. Please follow the instructions to process the return.

Step 3: You will receive refund within one week after we receive your package. We'll email you once processing your refund . FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.

 

Cancellation Policy

We accept order cancellation before the product is shipped or produced. If the order is confirmed cancelled ,you will get full refund. We process the refund action within 7 days.

We do not accept order cancellation request once the product is shipped out.

The number of day taken for refunds to be processed after refund has been accepted: 7 days.

 

Contact Us

If you have any questions or concerns, please do not hesitate to contact us.

Return address:2nd Floor, Building E, No. 10, East District of WeiKangDe Industrial Park, Shangxue Tech Park, Bantian Street, Longgang District, Shenzhen, Guangdong, China

We would love to hear from you, contact us on:

Email: service@Nanaful.com